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Forum Discussion
r7000 internet goes offline about once an hour
Version: V1.0.11.126_10.2.112 Connect by cable to Spectrum modem (other devices connected by cable to modem do not lose internet) Have not tried to connect by cable only to r7000 Background: when...
- Forgot to mention that while the internet is offline at the router, I can still test the internet speeds. Also I have not found any log that would give me a direction as to why the router's internet went offline. I have a very little experience with networks, but will get you any information I have to help you help me. Ad-Thanks-Vance.
Hi Michaelkenhoward. I only have one router. I have a laptop going directly into the Spectrum modem. And when the router (also going directly into the Spectrum model) loses its internet, the laptop doesn't. So I don't think it's the service up to the Nighthawk that's the problem. I'm in bed now with a CoVid like issue, and I cannot make it downstairs yet to get manufb& model if their modem. As soon as I can I'll post it as a reply. Thanks!,:~Jim
Retired_Member wrote:
Hi Michaelkenhoward. I only have one router. I have a laptop going directly into the Spectrum modem. And when the router (also going directly into the Spectrum model) loses its internet, the laptop doesn't.
A standard modem only device will not support both a laptop and a router at the same time. If your modem has more than one Ethernet port, then it is not a plain vanilla modem.
Unless your R7000 is set up as a wireless access point, you may well have two modems.
Tell us what the model of that modem is and you might get better advice.
I agree with teh other poster - if your laptop can conect to internet directly through the modem, then it sounds like your modem is also a DHCP server. You will have nothing but problems with that setup (google "double NAT". The 2 best options are to set the modem/router in bridge mode, and use the R7000 as the only DHCP server. The other option is to only use the modem/router (not recommended). You'll need to search on-line for how to set your modem in bridge mode, and what you need to configure on the R7000.
Let's try again.
> Model: R7000|AC1900 Smart WIFI RouterFirmware version?
> Connect by cable to Spectrum modem (other devices connected by cable
> to modem do not lose internet)
What, exactly, did you connect to what, exactly? (Hint: If a device
has different types of ports, then "connected to device" is not enough
detail.)What is your (unspecified) "Spectrum modem"? Maker? Model number?
Is it really only a "modem", or is it a combined modem+router?> What is the modem of this Spectrum modem?
Presumably, he meant "What is the model [...]?".
> Tell us what the model of that modem is [...]
How many requests does it take to get an answer to a basic question?
> [...] I only have one router. I have a laptop going directly into the
> Spectrum modem. [...]
That mght be true, if your (unspecified) "Spectrum modem" were
actually a "modem". If anyone else could see its maker and model
number, then someone who knows the difference between a modem and a
modem+router could tell you with greater confidence that you're wrong.> Unless your R7000 is set up as a wireless access point, you may well
> have two modems.Presumably, he meant "two routers". There is no modem in an R7000.
Cascading multiple routers can cause multiple problems. Generally,
you want one router, not more.If you have any client devices connected (wired or wireless) directly
to your (unspecified) "Spectrum modem", then it includes a NAT router,
and you'd probably want to configure the R7000 as a wireless access
point.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"Set up the router as a WiFi access point".If want to connect all your client devices to the R7000, and if you
can configure your (unspecified) "Spectrum modem" as a modem-only
("bridge mode"), then you might want to do that, and make the R7000 your
(one) router.> [...] So I don't think it's the service up to the Nighthawk that's the
> problem. [...]The problem is not what's on the ISP side of the R7000. The problem
is (or, at least, might be) your cascading two routers.> [...] As soon as I can I'll post it as a reply. [...]
And then we should know what everyone else is guessing, now.
And if the "experts" could put a little more effort into using terms
like "model", "modem", and "router" more carefully, then they might
generate less additional confusion.- Never mind everybody. I have a different manufacturer router coming in tomorrow & I'll throw the Netgear piece of junk in the trash. I really appreciate everyone chiding me about not getting the modem manuf and model when I was down there a couple days ago, and completely disregarding that I said I'd get it when I got well enough to go down in to the d@mn basement. I'm an effing novice here and I was looking to learn. This attitude is why I hate working with networks, and with IT in general. Good.bye.