Forum Discussion
stereophonic
Nov 18, 2015Aspirant
R7000 Internet port no longer working
The Internet port on my R7000 Nighthawk seems to have stopped working. Whenever i plug a standard or patch cable from my router the R7000 displays no Ethernet cable is connected. Router that used to...
- Nov 20, 2015
Right, well the information posted in that status window is the result of the Link Auto-negotiation process, which should work even if you were to connect the WAN port to something like a PC rather than a modem. If it’s showing Link Down then I suspect the R7000 is faulty. If you contact Tech Support they may be able to help or offer an RMA.
I suppose one remaining thing you could try if you’ve not done so already is a Factory Reset, you may want to save the router configuration to a file first if you do this.
Babylon5
Nov 20, 2015NETGEAR Employee Retired
Right, well the information posted in that status window is the result of the Link Auto-negotiation process, which should work even if you were to connect the WAN port to something like a PC rather than a modem. If it’s showing Link Down then I suspect the R7000 is faulty. If you contact Tech Support they may be able to help or offer an RMA.
I suppose one remaining thing you could try if you’ve not done so already is a Factory Reset, you may want to save the router configuration to a file first if you do this.
stereophonic
Nov 20, 2015Aspirant
Thanks for your help.
I've tried many a factory reset :)