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Forum Discussion
Jpenor1
Mar 21, 2020Initiate
R7000 keeps dropping wifi connection
My Nighthawk Router R700 keeps dropping signal. I've rebooted it, reset it and checked for updates. Still having problems. I've even done this with my modem. These are brand new, only 3 1/2 months o...
Gneisguy13
Sep 15, 2020Guide
Follow up:
I decided to exchange the defective router with a replacement of the same model.
After 48 hours, 0 drops and no connectivity problems so far.
netgear please QA your products more dilligently as many customers that encounter a defective product right out of the box may not come back and share their experience on social media.
plemans
Sep 15, 2020Guru - Experienced User
Gneisguy13 wrote:
netgearplease QA your products more dilligently as many customers that encounter a defective product right out of the box may not come back and share their experience on social media.
You also have to keep in mind, the forums are where people come with issues. So it seems like there's a ton of issues because netgear sells a lot of routers and there's many posts on here. But what you don't see is all the people that don't have issues.
- Gneisguy13Sep 15, 2020GuideAnd how does this help me? My router was defective and your answer is others aren’t having problems so Netgear should ignore me, is that what you’re saying?
- plemansSep 16, 2020Guru - Experienced User
No.
I'm saying that a certain percentage of all products produced are going to have failures. It doesn't matter if its Netgear/Tp-Link/Asus/etc. That's why there's a return/warranty period.I'm also saying that we see a lot of people upset because 'Its obviously an issue because people are complaining on the forums". Of course they are, its where people go with issues.
And with devices like the r7000 that have been sold for 7 years, you'll see even more because it has been marketed/sold for so long and has had a rediculous amount of devices sold.
If yours failed and is within its return/warranty period, then use it.
Simply click "mynetgear" at the top, register an account and the device. From there you can check warranty status/support.
- Gneisguy13Sep 16, 2020Guide
I don't understand the purpose of your reply or your "lecture".
- I posted here asking for advice and I got none.
- I updated my post that I returned the defective one and then YOU decided to reply with a SNARKY message about the percentage of routers that have passed QA than those that slipped by.
- I asked you if I should just refrain from using these Forums and your reply was to try and lecture to me about the reality of working with technology products and how they cannot be 100% bullet proof.
- "And with devices like the r7000 that have been sold for 7 years, you'll see even more because it has been marketed/sold for so long and has had a rediculous amount of devices sold." - Um, this device has 2019 printed on the box so how do you equate that with this product being sold for 7 years?
Also if this is your idea of Community Management then that reflects very badly on Netgear's Community team.