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R7000 Latest Firmware V1.0.9.42_10.2.44 broke wifi
Hello Everyone,
My R7000 router just got updated to firmware version V1.0.9.42_10.2.44. When I checked the wifi speed after the update, it's fluctuating and very slow (sometimes in the range of...
Always do a hard reset (paper clip thingy) after every firmware upgrade and manually enter all your settings. Your problems should be solved.
Backing up your current settings and loading them to your new firmware won't work and you will just have the same problems.
Actually, I recommend doing a hard reset every time you want to change any setting in your router. I know its tedious to reset and manually input your old settings and the new ones that you want to try out but that's the only way to maintain the performance of this router for longer periods of time.
If you finally notice any performance degredation over time, then it is again time to do a hard reset and manually enter again all of your settings even if you don't have plans to upgrade/downgrade your firmware. Always manually enter your settings through the web browser interface (not Genie app) and don't content yourself in loading just a backup. You will encounter problems with the performance of your router.
I do not understand why Netgear hasn't fixed this issue. They have thousands of units sold for this model and now that it is confirmed that their firmware update is destroying the functionality of their routers, they should be quickly fixing this issue. I've read many many reviews of loyal customers giving up and going with another product. Spending hours on the phone with their IT Support is a waste of time, because they only temporarily fix it. For me, it was less than 12 hours later and my wifi signal was being dropped, none of my devices could connect but it "showed" the wifi was working but it wasn't. They required me to pay $89.99 to get support and told me that if it didn't fix th issue I wouldn't have to pay, as I would have to go buy another router anyway. Guess what? They decided to not honor their own words and only refunded me $40 and kept $49.99 of it. Thankfully, American Express fully has my back and has disputed/returned the full $89.99 through their dispute process.
If I were in charge of Netgear's customer retention focus, I would get with the software engineers to get this firmware update fixed so that I wouldn't continue to see a decrease in customer loyality and losing future customers based of HORRIBLE reviews online. Just what I would do!