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R7000 Network Is Down If Cable Internet Access Is Down
HI, I have cable internet access using an Arris SurfBoard SB6190. The SB6190 is connected to the Internet port on my R7000. The R7000 is the DHCP server. Router IP is 192.168.1.1. DHCP range ...
For whatever reason, everything has gone back to normal.
If my original post was unclear, I apologize. They are upgrading the cable internet service equipment in my area. As a result, I will have times when there is no internet access. The lights on the modem may be flashing or all lit as normal, but I will have no intenet access.
A few days ago, it started occurring where, if I had no intent access, devices (PCs/TVs/Home theater system/phones/NAS) on my LAN would drop connections between the devices and the devices could not interact until internet access was restored.
Still not sure what the problem was, but everything is back to normal and LAN access is not affected by internet status.
Thanks to all who responded.
> R7000 [...]
Firmware version?
> [...] If the internet access goes down for some reason, I can no
> longer connect to the devices on my home network. [...]
What, exactly, does "the internet access goes down" mean to you?
What are the actual symptoms (LED indicators, actual error messages,
...)?
"can no longer" is not a useful problem description. It does not say
what you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.
"connect" how? What are your "the devices"? They're all connected
to the R7000?
Generally, devices on your LAN should be able to communicate with
each other even if the R7000 WAN/Internet Ethernet port is connected to
nothing.