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R7000 Network Is Down If Cable Internet Access Is Down
HI, I have cable internet access using an Arris SurfBoard SB6190. The SB6190 is connected to the Internet port on my R7000. The R7000 is the DHCP server. Router IP is 192.168.1.1. DHCP range ...
For whatever reason, everything has gone back to normal.
If my original post was unclear, I apologize. They are upgrading the cable internet service equipment in my area. As a result, I will have times when there is no internet access. The lights on the modem may be flashing or all lit as normal, but I will have no intenet access.
A few days ago, it started occurring where, if I had no intent access, devices (PCs/TVs/Home theater system/phones/NAS) on my LAN would drop connections between the devices and the devices could not interact until internet access was restored.
Still not sure what the problem was, but everything is back to normal and LAN access is not affected by internet status.
Thanks to all who responded.
This is odd to say the least?
What is also odd is the IP Address of the Modem? I had that modem at one time and could connect to it using 192.168.100.1 (most modems use this) while it was connected to the router, no need to connect a cable directly to it from a PC? Sounds more like a modem issue than a router one? See https://www.cleancss.com/router-default/Arris/SURFboard_SB6190 for the default, but 10.0.0.1 is listed by very few modems it seems. Wondering if the modem is failing, even Arris says it should be at 192.168.100.1 (https://arris.secure.force.com/consumers/articles/General_FAQs/SB6190-Web-Manager-Access/?l=en_US&fs=RelatedArticle).
Have you contacted your ISP for the modem when it drops the Internet? They should be able to see this?
Another question, when the Internet drops, can you see the LAN devices IF you removed the cable from the modem?
For whatever reason, everything has gone back to normal.
If my original post was unclear, I apologize. They are upgrading the cable internet service equipment in my area. As a result, I will have times when there is no internet access. The lights on the modem may be flashing or all lit as normal, but I will have no intenet access.
A few days ago, it started occurring where, if I had no intent access, devices (PCs/TVs/Home theater system/phones/NAS) on my LAN would drop connections between the devices and the devices could not interact until internet access was restored.
Still not sure what the problem was, but everything is back to normal and LAN access is not affected by internet status.
Thanks to all who responded.