NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 New Firmware 1.0.6.28 released
New Features: Supports Arlo camera. Set up the R7000 as an Arlo base station and connect an Arlo camera to the R7000 without needing an extra base station.. Bug Fixes: Fixes the issue in which ...
If you are going backwards in release number you might still have them (that is from one of the older recalled beta's). However there is NO guarantee they will work. In cases like that you have to RESET the router and then re-apply manually your setting for proper operation.
If you are moving up from and older official release, like V1.0.4 or older you don't need to reset the router but it is advised. In this case I'd give it a try, have any problems, reset and re-enter is the first thing to try. DO NOT load saved settings from any other version into a new one. That seems to be asking for trouble these days.
I just got off the phone with Net Gear and they're trying to charge me $89 for Help over the phone I don't think so! For something they messed up! My Nighthawk was running fine up until last week until they came out with this new update now it keeps dropping connection every minute and I'm just really sick of it! I reset my nighthawk twice and still nothing works right! The 2.4 gh wireless is messed up bad! It really pisses me off that they're trying to charge money for something they messed up I will never buy anything from Net Gear again
Just becauase it happened when you updated does not mean its their fault. Hardware issues can manifest anytime, it shows up quite often when updating firmware as the router is being taxed more having code changes and if something is wromg thats when it will happen, but its not the firmware that did it, also your router may have just died with bad timing too.
That's how support goes with lots of companies these days 90 days and thats it but the hardware is covered gor how ever many years depending on your country. I think its pretty lousy of Netgear, but its in the T&C's. (Oh Asus have lousy support too) Try contacting them on here, or via facebook or Twitter Facebook support being the best way I have found.
