NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 new Firmware disables Access Control
I am using Nighthawk R7000 in "Access Point Mode". With the prior Firmware Version (don't remember the version): I was able to use the "Access Control" link on the Advanced->Attached Devices pag...
Access Control feature is disabled in AP mode per design and not considered as a bug.
Per engineering, there are no plans to add Access Control in AP mode.
slash1981 Have you submitted that case with support?
ElaineM wrote:
slash1981 Have you submitted that case with support?
No I have not. While your products are usually of a good quality, your Support team is terrible. Taking into account my mostly negative experience while dealing with Netgear Support in the past - I didn't really bother opening a case.
Wierd though that you need a case for an issue like that. I mean, it's pretty basic - access control feature should be either blocking or allowing access. Your ACL blocks this access partially. It is my understanding that this should've been caught during QA.
While it's true that QA should have caught it but then it could be an isolated issue.
However, in your case I strongly suggest submitting a case to support team for verification.
You can submit a case online.
ElaineM wrote:While it's true that QA should have caught it but then it could be an isolated issue.
However, in your case I strongly suggest submitting a case to support team for verification.
You can submit a case online.
I do not have "Submit a new online support ticket" option available. Only "Contact Support" as shown HERE. Might be because I have never registered my two R7000's...
I logged in to the Support site. I also get the option "CONTACT SUPPORT". There is no option to submit an online Support Ticket. What do you suggest, ElaineM?
ElaineM wrote:While it's true that QA should have caught it but then it could be an isolated issue.
However, in your case I strongly suggest submitting a case to support team for verification.
You can submit a case online.
So it looks like you've submitted the case for me... Just as I said before the only reason I had never bothered submitting a ticket was because I knew it was going to be a waste of my time...And so it got proven again.. One week of meaningless emails and here's the rationale:
"Your R7000 comes with the following warranty from the date of purchase:
• 90 days basic technical support
• 1 year Hardware Warranty
Based on the product registration, your device is no longer eligible for a replacement."Completely ignoring the fact that I did not want both my R7000s to be replaced since I know they are not defective... I've been in IT for 15 years doing networking and virtualization to be able to pinpoint a bug in firmware... But oh well.. :D
I will cascade clearly your issue to support and inform our engineering team about it.