NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Stevenross's avatar
Stevenross
Star
Mar 19, 2017
Solved

R7000 New Firmware Version 1.0.7.10_1.2.3 HomeKit

Has anyone had an issue with this firmware and HomeKit compatibility? The first time I loaded it up it was very sluggish? I'm debating doing it again but don't want to deal with any issues?
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Mar 23, 2017

    Hi Stevenross,

     

    You have to reset the device to factory default after the update.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 22, 2017

Hi Stevenross,

 

1. Which homekit you are referring?

2. Please provide more information regarding your issue.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 23, 2017

Hi Stevenross,

 

You have to reset the device to factory default after the update.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 26, 2017

    Hi Stevenross,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 29, 2017

      Hi Stevenross,

      I am referring to the R7000.

  • Stevenross's avatar
    Stevenross
    Star
    Mar 27, 2017

    Hello - which device has to be restored to factory default after the update.?