R7000 Nighthawk - No Internet Connection

Aspirant

May 09, 2022

Hello FLURRYe38...

Thanks for the quick reply. Thinking about this more...I believe it started when we converted from Charter (cable coax connection) to our new ISP which brings the Internet to the house via fiber. There is only a small black box (I guess this is the modem) that has its own power supply, a jack that connects the fiber to the modem and an ethernet outlet that I connect to the router.

I have tried multiple browsers all with the same result. I have cleared all cache, etc. I have also powered off the router and dropped power to the fiber box (modem). I waited 3-4 minutes and brought power up in the suggested sequence. Same result. I don't think I can get a firmware download until we resolve this issue with the Router connecting to the Internet, right?

I'm convinced there is some setting in the Netgear software that is not right. Maybe I should call my ISP to see if they have any ideas on this?

Again...I want to point out that all WiFi enabled devices that run through this Router (including a NetGear extender) have no problems accessing the Internet. It is only the R7000 router.

Thanks for any other ideas you may have!

barnettr
Aspirant
May 09, 2022
OK...

Yes...I am using CAT-6 to run from the ISP installed Fiber Box to the Router.

And no...I have not done a 'factory reset' to the router since I installed it 3 years ago. I have always downloaded the latest firmware to keep the unit current. So you are thinking perhaps I need to do a factory reset? I assume when you do a factory reset it reverts to the 'out of the box' admin ID and Password? I'll also need to review any other settings I've made because I'll lose those too...

Thx.
- FURRYe38
  Guru - Experienced User
  May 10, 2022
  Wow 3 years with out a reset. Thats probably pretty good run. Yes I would reset and setup from scratch and see if this helps, if not, Try updating FW.
- michaelkenward
  Guru - Experienced User
  May 10, 2022
  barnettr wrote:
  
  And no...I have not done a 'factory reset' to the router since I installed it 3 years ago.
  
  The reset has nothing to do with new firmware. There is no reason why you should reset a router just because it has new firmware, Your problem is completely different.
  
  You have moved the router from one Internet service to something completely different.
  
  During the setup process, the router detects the Internet service and adapts its settings accordingly. So you have a router set up for cable Internet that is running on "fibre". It is no surprise that the thing is not performing as expected.
  - barnettr
    Aspirant
    May 10, 2022
    Hey Michael,
    
    Thanks for your input too. As noted, we did change from a Cable provider to a Fiber provider. After the Fiber installer disconnected the Cable and connected the Fiber, all the devices using this Router came up fine and connected to the Internet. I really didn't think anything more about it until a week or so ago I logged on to the Router via Routerlogin.net and noticed it said 'No Internet'. I'm beginning to think it has to be some sort of software glitch to be giving this false message, don't you? Obviously the Router IS connected to the Internet or none of the other devices would be working. Maybe at the time we converted from cable to fiber I should have done a Factory Reset before we brought the new ISP on-line.
    
    Thoughts?
    
    RB

Forum Discussion

R7000 Nighthawk - No Internet Connection