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Solved
R7000 Nighthawk - No Internet Connection
Hello...this one really has me perplexed. When I log into my router, the main page always says 'Internet - Not Connected'. However...all WIFI devices that are managed by my router ARE are connected...
Wow 3 years with out a reset. Thats probably pretty good run. Yes I would reset and setup from scratch and see if this helps, if not, Try updating FW.
barnettr wrote:
And no...I have not done a 'factory reset' to the router since I installed it 3 years ago.
The reset has nothing to do with new firmware. There is no reason why you should reset a router just because it has new firmware, Your problem is completely different.
You have moved the router from one Internet service to something completely different.
During the setup process, the router detects the Internet service and adapts its settings accordingly. So you have a router set up for cable Internet that is running on "fibre". It is no surprise that the thing is not performing as expected.
Hey Michael,
Thanks for your input too. As noted, we did change from a Cable provider to a Fiber provider. After the Fiber installer disconnected the Cable and connected the Fiber, all the devices using this Router came up fine and connected to the Internet. I really didn't think anything more about it until a week or so ago I logged on to the Router via Routerlogin.net and noticed it said 'No Internet'. I'm beginning to think it has to be some sort of software glitch to be giving this false message, don't you? Obviously the Router IS connected to the Internet or none of the other devices would be working. Maybe at the time we converted from cable to fiber I should have done a Factory Reset before we brought the new ISP on-line.
Thoughts?
RB
So did a reset help clear this? I see you marked your thread as solved...just wondering.
Sometimes FW can get messed up and even a power OFF and back ON with the router and ISP hardware may not work to resolve it. A factory reset maybe needed and most times, it does help to resolve odd problems.
Hey Flurrye38,
I have not found a good time to do a factory reset for the Router as you can imagine that no one wants to be down for a while. I just thought you had a good answer for me last night so I marked it a resolved.
I will let everyone know if this works once I try it.
I did call Tech support for the Fiber ISP and they did some troubleshooting from their end. Good folks to work with, but they said all looked good from their end. They don't require any sort of special User ID or password from the Router to get on their network.
RB
You can make a backup configuration to file prior to doing the factory reset. This will save time on setting up after a reset. I would reset first, then walk thru the setup wizard, then look at the Internet status. Should see GOOD here. If you do, can apply the backup file and check again.
barnettr wrote:
As noted, we did change from a Cable provider to a Fiber provider. After the Fiber installer disconnected the Cable and connected the Fiber, all the devices using this Router came up fine and connected to the Internet.
So you need to reset the router so that it can negotiate a connection to the new service.
...a week or so ago I logged on to the Router via Routerlogin.net and noticed it said 'No Internet'. I'm beginning to think it has to be some sort of software glitch to be giving this false message, don't you?
Not really. You need to try several other things to pin it down to a firmware thing, if that is what you mean.
For example, what happens when you try to connect to the IP address of the R7000? By default that would be 192.168.1.1
Of course, the first step in these circumstances would, as FURRYe38 suggests, ba a factory reset. If you don't want to do that – a task that shouldn't take much more than 10 minutes – just live with the error message.
Hey folks,
I've tried all suggestions, including resetting the router back to its factory settings.
I used the Nighthawk app to do the entire fresh setup.
Eventually the router connected all our devices to the Internet; after all that, the Netgear Nighthawk App (running on my iPhone) shows 'INTERNET: Online' (but when you run the Internet Speed Test on the App it says 'Connection Failed' and to reboot the router) and look at it on the PC Software it shows: Internet Not Connected. Bottom line - I'll live with it and will probably purchase a newer unit in the next year or so anyway. I'd like to stick with the Netgear brand. Any recommendations? Go with the newer 'mesh technology' units?
Thanks.
I would have walked thru the routers setup wizard with a wired PC and web browser...the NH app could cause some odd issues to be seen.
I'm enjoying a RAX50 currently.
MK80s MESH seems to be ok.
Orbi, well, there good...however, FW has been a roller coaster ride to say the least.
Any mesh systems are kind of dependent upon size of home.