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Forum Discussion
Solved
R7000 Nighthawk - No Internet Connection
Hello...this one really has me perplexed. When I log into my router, the main page always says 'Internet - Not Connected'. However...all WIFI devices that are managed by my router ARE are connected...
Wow 3 years with out a reset. Thats probably pretty good run. Yes I would reset and setup from scratch and see if this helps, if not, Try updating FW.
So did a reset help clear this? I see you marked your thread as solved...just wondering.
Sometimes FW can get messed up and even a power OFF and back ON with the router and ISP hardware may not work to resolve it. A factory reset maybe needed and most times, it does help to resolve odd problems.
Hey Flurrye38,
I have not found a good time to do a factory reset for the Router as you can imagine that no one wants to be down for a while. I just thought you had a good answer for me last night so I marked it a resolved.
I will let everyone know if this works once I try it.
I did call Tech support for the Fiber ISP and they did some troubleshooting from their end. Good folks to work with, but they said all looked good from their end. They don't require any sort of special User ID or password from the Router to get on their network.
RB
You can make a backup configuration to file prior to doing the factory reset. This will save time on setting up after a reset. I would reset first, then walk thru the setup wizard, then look at the Internet status. Should see GOOD here. If you do, can apply the backup file and check again.