Forum Discussion

Aspirant

Jul 11, 2016

Solved

R7000 Nighthawk Locks/Blocks CD/DVD Drive

Hello, R7000 Nighthawk updated to latest firmware within the past month. I don't know where to find the version via the Genie software, but there are no newer firmware updates available to me. ...

Troubleshooting

mzinkan
Dec 07, 2016
Hello Again Folks,

Yesterday afternoon, Netgear sent me an email wanting me to to test a new version of Genie. Upon opening my email today and seeing the notice, I downloaded and installed the updated version and put it to tthe test.

I am happy to report that I did not find any issues with this updated version of the Genie software!!!

I would guess that it will be made available for download soon.

Sincerely.
Mike Zinkan

mzinkan

Aspirant

Jul 12, 2016

Thanks for your response.

OK, I diabled NETGEAR Genie from autostarting and had no problems accessing data discs in my optical drive.

I started Genie, and could not access my optical drive (it went through the same routine of ejecting and asking for a blank disc).

I opened Unlocker, and Genie was again the culprit, so I unlocked the drive.

I could then access the data disc.

This is repeatable.

There were no applications running via Task Manager.

SO, the problem IS the Genie program. For what it's worth, my Genie program is v2.4.26.

I will look for a way to notify NETGEAR about this particular issue.

mzinkan

Aspirant

Jul 12, 2016

Hello,

I don't see a way to contact Support to advise them of my issue, without paying to do so.

If anyone has access, please forward my issue to them.

Thank you in advance,

Mike