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mzinkan's avatar
mzinkan
Aspirant
Jul 11, 2016
Solved

R7000 Nighthawk Locks/Blocks CD/DVD Drive

Hello,   R7000 Nighthawk updated to latest firmware within the past month.  I don't know where to find the version via the Genie software, but there are no newer firmware updates available to me. ...
Troubleshooting
  • mzinkan's avatar
    mzinkan
    Dec 07, 2016

    Hello Again Folks,

     

    Yesterday afternoon, Netgear sent me an email wanting me to to test a new version of Genie.  Upon opening my email today and seeing the notice, I downloaded and installed the updated version and put it to tthe test.

     

    I am happy to report that I did not find any issues with this updated version of the Genie software!!!

     

    I would guess that it will be made available for download soon.

     

    Sincerely.

    Mike Zinkan

IrvSp's avatar
IrvSp
Master
Jul 12, 2016

I CAN CONFIRM this on my PC. Dell XPS 8700 with a Toshiba PLDS DVD+-RW DH-16AES and running Windows Genie 2.4.6 version.

 

Oddly if I put a R/W DVD already burned it isn't rejected if it isn't a bootable drive. All I see is a DESKTOP.INI ready to be written. A bootable drive is rejected with the Dialog box asking for a drive. Once Genie is EXITED the drive works fine and all files are readable.

 

Windows Genie isn't worth using it seems. Use a BROWSER instead.

 

ElaineM, can you report this problem.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jul 12, 2016

I will forward this to our engineering team.

By the way, what's the Genie version?

mzinkan Kindly register your product and PM me your Customer ID.

  • IrvSp's avatar
    IrvSp
    Master
    Jul 12, 2016

    We both reported it on Genie 2.4.26 version for Windows (I had a typo, 2.4.6 but it should be 2.4.26 as well).

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Jul 12, 2016

      Thanks IrvSp

      • IrvSp's avatar
        IrvSp
        Master
        Jul 23, 2016

        ElaineM, just got off the phone with L2 support. I can NO LONGER reproduce the problem. Works fine? Tried a few different DVD's, all worked fine?

         

        Don't know what the problem was but it appears to be cleared now?

  • mzinkan's avatar
    mzinkan
    Aspirant
    Jul 12, 2016

    Hi Elaine,

    Product was registered back in 2014.  I've sent you my Customer ID.  Let me know if you should need any additional info.

    Thanks!

    Mike