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Solved
R7000 Nighthawk Locks/Blocks CD/DVD Drive
Hello, R7000 Nighthawk updated to latest firmware within the past month. I don't know where to find the version via the Genie software, but there are no newer firmware updates available to me. ...
Hello Again Folks,
Yesterday afternoon, Netgear sent me an email wanting me to to test a new version of Genie. Upon opening my email today and seeing the notice, I downloaded and installed the updated version and put it to tthe test.
I am happy to report that I did not find any issues with this updated version of the Genie software!!!
I would guess that it will be made available for download soon.
Sincerely.
Mike Zinkan
Hi Folks,
I am working with a Netgear technician on the problem
Regards,
Mike
Hi Again Folks,
NETGEAR set up a TeamViewer session with me last Friday, to access my computer, but then they changed it to this morning, which was okay with me. This morning I waited for over an hour after the appointed time, but they never contacted me.
I'm at a loss.
I'll post a follow up, if I ever hear from them.
Mike
Hi Folks,
Okay, a Netgear engineer accessed my PC sometime last night. I'll let you know what the results were, once I hear from them.
Mike
Hi Again Folks,
Well, twice again this week we were supposed to have another follow-up TeamViewer session, but neither happened.
I'm getting frustrated with dealing with a Level 2 technician in California (not his fault), who must then deal with their engineering team in Taiwan. The hours of operation in Taiwan vs. here in the U.S. are a big problem, it seems, even though I leave my PC open to them all night.
I'll post more if/when some results are found.
Mike