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Forum Discussion
Mdw3998
Sep 26, 2022Aspirant
R7000 Not Connecting to Internet
I have an R7000 in a separate building (my shop) from the house that was hardwired to an Asus AX6000. It ran with no issues. I moved the Nighthawk into the house and plugged it into the Asus and while...
- Sep 27, 2022Thank you very much for all the suggestions. Well, my son was here during all this (he's an adult and lives a couple hours away) and I asked him last night if he had done anything new network wise to his laptop and he had recently loaded Expressvpn onto his laptop. He only connected to the Asus router via WiFi during his visit. I ran an ipconfig/all and found that the Netgear router had a new IP address. I browsed to it and expressvpn software came up asking my for the router's password which I entered. That gave me limited access to the router's config so I called Express. They said that my router had their firmware on it and they had a utility to reload the Netgear firmware which I did and all is well again. When I asked how this happened, they stated that I must have loaded it or it was on there when I bought it. Well I didn't load it, and my son doesn't have access to that router physically or network wise, and I bought it brand new from Best Buy 4 years ago. Quite the mystery to me.
Mdw3998
Sep 27, 2022Aspirant
Thank you very much for all the suggestions. Well, my son was here during all this (he's an adult and lives a couple hours away) and I asked him last night if he had done anything new network wise to his laptop and he had recently loaded Expressvpn onto his laptop. He only connected to the Asus router via WiFi during his visit. I ran an ipconfig/all and found that the Netgear router had a new IP address. I browsed to it and expressvpn software came up asking my for the router's password which I entered. That gave me limited access to the router's config so I called Express. They said that my router had their firmware on it and they had a utility to reload the Netgear firmware which I did and all is well again. When I asked how this happened, they stated that I must have loaded it or it was on there when I bought it. Well I didn't load it, and my son doesn't have access to that router physically or network wise, and I bought it brand new from Best Buy 4 years ago. Quite the mystery to me.
FURRYe38
Sep 27, 2022Guru - Experienced User
Seems like something came from Expressvpn then though I'm not sure if they have specific FW for a NG router. Seems like something or someone did something with out your knowledge with the router. Someone has to put files on the router to make any changes.
I recommend that you keep a copy of the NG FW file some place safe along with a saved router config file as well just in case you need a factory reset. Saves time.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy.