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Forum Discussion
TheBatman
Aug 03, 2018Aspirant
R7000 not doing gigabit ethernet speeds
I have just upgraded to Comcast Gigabit Internet. It's coming in to a Surfboard SB8200 modem. At the modem, I get correct speed. From the router, notsomuch. I have done factory resets, I have all...
- Oct 30, 2018
I think I have it figured out...as I was *not* getting speed right out of the modem. I replaced the nighthawk with a Linksys router - exact same results - so it isn't the router at all. I had the Comcast techs out for 2 1/2 hr...of course, they connected one of their modems....GIG SPEED!!! I don't want one of their modems...I want mine to work, as it is supposed to be compatible. They kept pointing back to my modem... As it turns out, I'm getting 32 downstream channels bonded/locked...but only 4 upstream (and there should be 8. Comcast, thus far, has been unable to provision the modem correctly...so it's on them.
Thanks for all of the suggestions, etc., and i'm hoping Comcast can get their stuff together (personally, I think they owe me a rebate for the months I haven't been able to get the speed I should have...).
TheBatman
Aug 03, 2018Aspirant
I don't have anything enabled...that's what irritates me. There's basically nothing more to shut off. I've read that once the 1.0.9.x firmware was released, it had issues with slowness, and that every subsequent release has failed to fix it, so some were going back to old, outdated firmware. Got the speed up, but left them vulnerable. I even tried THAT and no luck...so i'm back to current firmware.
Guess I could try flashing to DD-WRT or some other brand of firmware and see if that helps...
IrvSp
Aug 03, 2018Master
I recall, but could be wrong, someone had a similar problem and solved it a very unusual way.
Look at the QoS tab. That is on the ADVANCED, SETUP tab in a browser running Genie and logged into the router.
In the middle is a SPEED TEST. Run it, it should find your speed just fine. That was the 'fix' I recall? If there is NO value there for speed or it is low like you are getting you could have found the cause for low speed. Some have claimed even with QoS off that 'rules'.
Hope this helps.... and if it does show a low speed after test, well, I don't know what to tell you.
- TheBatmanAug 03, 2018Aspirant
IrvSp wrote:
I recall, but could be wrong, someone had a similar problem and solved it a very unusual way.
Look at the QoS tab. That is on the ADVANCED, SETUP tab in a browser running Genie and logged into the router.
In the middle is a SPEED TEST. Run it, it should find your speed just fine. That was the 'fix' I recall? If there is NO value there for speed or it is low like you are getting you could have found the cause for low speed. Some have claimed even with QoS off that 'rules'.
Hope this helps.... and if it does show a low speed after test, well, I don't know what to tell you.
That only shows up when QoS is enabled, and it's the speedtest.net one, as I recall. I have run that one from their website...the xfinity one from speedtest (which is inaccurate, as it only tests to Comcast's server within speedtest), and at DSLReports.com -which is the best one to use.
I have read that, if you enable QoS, it will booger your speeds, and that at Gig speeds, it's unnecessary anyway, so yeah...welcome to my world :o) Thanks for the reply tho...
- IrvSpAug 04, 2018Master
TheBatman wrote:
I have read that, if you enable QoS, it will booger your speeds, and that at Gig speeds, it's unnecessary anyway, so yeah...welcome to my world :o) Thanks for the reply tho...
Yes, true... but it seems that 'some' speed is set internally some say. That limits you. Enabling Qos, testing the speed and applying clears that. Then disable QoS and apply.
I did that one first setup, and that test always has appeared for me, and I can run it, even with QoS disabled.... see Capture on right.
- TheBatmanAug 04, 2018Aspirant
IrvSp wrote:
TheBatman wrote:
I have read that, if you enable QoS, it will booger your speeds, and that at Gig speeds, it's unnecessary anyway, so yeah...welcome to my world :o) Thanks for the reply tho...
Yes, true... but it seems that 'some' speed is set internally some say. That limits you. Enabling Qos, testing the speed and applying clears that. Then disable QoS and apply.
I did that one first setup, and that test always has appeared for me, and I can run it, even with QoS disabled.... see Capture on right.
Yep -been there, done that...lol... I'm still only showing like 401 Mbps download. Upload speed is good...but that D/L speed is less than half what it should be showing. I was in Best Buy today looking...and it is just going to PAIN me to pay that much $$ again, when I shouldn't have to. There was a D-Link for under $100...and one other one that was around $75, but D-Link has never been good for me, but now that Netgear isn't really being good to me either - not sure what I should do.