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Forum Discussion

song_jemica's avatar
song_jemica
Aspirant
Oct 18, 2021
Solved

R7000 not showing connected devices

Last week I updated my Nighthawk R7000 firmware to V1.0.11.128_10.2.112. Now it only shows 7 of the 22 devices on my network under “Device Manager” in the app and “Attached Devices” in the web admin...
  • Blackholexplore's avatar
    Blackholexplore
    Nov 02, 2021

    Thanks, I did a factory reset and reloaded the firmware. Then manual setup everything. Seems to have solved the issue. Thank you!

song_jemica's avatar
song_jemica
Aspirant
Oct 21, 2021

It only shows 7 of the 22 devices on my network under “Device Manager” in the app and “Attached Devices” in the web admin interface.

Only a small subset of my 2.4 GHz and hard-wired devices are visible. Many of the 2.4 GHz and none of the 5 GHz devices aren’t there. Both networks are active and Smart Connect is enabled shaglechatspin.

However, under “Access Control” in the admin interface, I can see everything, just not the band they’re connected to.

Yeah, my old setting is creating a problem for me. Btw thanks for the new set up. Its working fine now.

Blackholexplore's avatar
Blackholexplore
Aspirant
Nov 02, 2021

Same thing is happening to me. In addition, I lost the radios - nothing could connect and rebooting didn't help. I did a factory reset and reloaded the old configuration. Same issue - very few devices show in the lists, although the radios are now accepting connections. 

 

Do you know which setting was causing the issue?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 02, 2021

    Try a factory reset and this time, don't load the backup configuration from file and see if problem still continues. 

    Blackholexplore wrote:

    Same thing is happening to me. In addition, I lost the radios - nothing could connect and rebooting didn't help. I did a factory reset and reloaded the old configuration. Same issue - very few devices show in the lists, although the radios are now accepting connections. 

     

    Do you know which setting was causing the issue?