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R7000 online dashboard says wifi is off but lights on unit say it's on
I have an R7000 router. I moved over the weekend and now I have no wifi. It was working fine when it was packed in a box but now there's an issue. It has been rebooted multiple times. I have done a f...
chele519 wrote:
It was the power cord. I was using the one from the switch by mistake. As soon as I swapped them it worked. Of course I had already picked up a new one just in case with snow coming and needing to work from home. An AX 2400, RAX29 for $100. Since I was constantly having to reboot the r7000 I might keep the upgradeNow you know! Please mark this thread as resolved so others may benefit.
chele519 wrote:
I have an R7000 router. I moved over the weekend and now I have no wifi. It was working fine when it was packed in a box but now there's an issue.
What about the box in front of the R7000? The one that connects the router to the Internet?
Did you take the modem with you? Or is there a different one in the new property?
When you change the modem, it helps to reset the router and set it up again from scratch.
I kept my modem that works fine if I go directly from modem to laptop by Ethernet cable. And it’s fine if I go from Ethernet out to the laptop. It’s just the wifi
chele519 wrote:
I kept my modem that works fine if I go directly from modem to laptop by Ethernet cable.And that modem is?
Even if you have the same kit, moving house means that you will have a different connection to the Internet. That will affect the settings that the router sees as it connects to the router.
The usual advice is to reset both devices – modem and router – and to set them up as a new connection to the Internet.
Hard to see how this would affect just the WiFi. (Hence the modem question.) But a reset would be the first thing that tech support would ask you to do.
- The modem is Arris SBV2402
chele519 wrote:
The modem is Arris SBV2402Nothing of a router nature to get in the way.
chele519 wrote:
I kept my modem that works fine if I go directly from modem to laptop by Ethernet cable. And it’s fine if I go from Ethernet out to the laptop. It’s just the wifiAnother piece of this puzzle is the firmware version that is installed on your R7000. Please log in to the graphical user interface (GUI) and provide the version number. Look in the upper right hand corner of the page. "The latest" is not a good answer as it is something that cannot be verified.
- Ok I can do that tonight. It did tell me there was a new version and I hit yes to install.
chele519 wrote:
Ok I can do that tonight. It did tell me there was a new version and I hit yes to install.When you are logged in to the GUI, go to the Advanced tab, Settings, and Wireless section. For each Wi-Fi band, 2.4 GHz and 5 GHz, there is a setting to enable SSID broadcast. Confirm there is a check mark beside each one.
I have to ask, you do have the antennas installed?