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mahimahi524's avatar
mahimahi524
Follower
Feb 01, 2017
Solved

R7000 OSX VPN not working

Followed the instructions on: http://kb.netgear.com/25389/Enabling-VPN-service-on-a-Nighthawk-router-using-a-MAC-OS-computer   Only getting the yellow message "waiting for server response."   Her...
Features
Troubleshooting
  • shaunpyle's avatar
    shaunpyle
    Mar 11, 2017

    I actually figured it out. AT&T didn't properly set my modem in bridged mode like I'd asked them to. So the modem was giving my router a 192.168.1.x IP. 

     

    After they changed the modem settings and my router got a public IP, I'm working.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Feb 20, 2017

Hi mahimahi524,

 

1. What is the firmware version of the router? Make sure to update it.

2. Reset the router to factory default and reconfigure. Regenerate a new certificate after the reset.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 01, 2017

Hi mahimahi524,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • shaunpyle's avatar
    shaunpyle
    Aspirant
    Mar 03, 2017

    I have an R7800 and the exact issue. I've reset router, reconfigured everything and VPN still does not work.

     

    Firmware is 

    V1.0.2.20

     

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 10, 2017

      Hi shaunpyle,

       

      Can you provide me the logs of your OpenVPN.

      • shaunpyle's avatar
        shaunpyle
        Aspirant
        Mar 11, 2017

        I actually figured it out. AT&T didn't properly set my modem in bridged mode like I'd asked them to. So the modem was giving my router a 192.168.1.x IP. 

         

        After they changed the modem settings and my router got a public IP, I'm working.