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Forum Discussion
Isaac2156
Nov 23, 2021Aspirant
R7000 Packet Loss
It all started when I hopped on Fortnite with a couple of buddies. I was in a game with them and all of a sudden, it shows that I have severe packet loss and I lag so much on there. Now, the packet lo...
plemans
Nov 23, 2021Guru - Experienced User
Is it happening on wired and wireless?
What modem/gateway do you have?
Have you checked the modem's connect? direct connect the modem to the xbox and see if you still have the same issue
Isaac2156
Nov 23, 2021Aspirant
I am wireless, no clue about wired. I do have a NETGEAR Cable Modem CM500. What do you mean by checking the Modem’s connect? Connect the modem to the Xbox?
- plemansNov 23, 2021Guru - Experienced User
yes, try it with the xbox directly connected to the modem. That helps determine if its a router issue or a modem/isp issue.
- Isaac2156Nov 23, 2021AspirantUnfortunately , I do not think I will be able to try and do that as both my router and modem are located in the living room, which makes it difficult. I have the power plugged in, the Ethernet cable plugged into the router, and the Cable/Ethernet also plugged in. Is there any other way?
- plemansNov 23, 2021Guru - Experienced User
You could use a laptop/pc or even move the xbox to test it.
Its kind of key as you need to determine if the issue is indeed the router or if its the modem or ISP signal.