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R7000 shows strong signal, connection but no internet access - happens daily
Hello - Before I begin, let me say that I'm a little tech savvy, but not on the networking side; so, please provide answers like you are talking to your mother. For the past month, I've had n...
This issue was resolved by my cable company. Apparently, equipment on their end was failing, but it took speaking to a third technician to admit the problem, then a fourth to actually fix the hardware. Each technician, up to that point, blamed my router or me for the issue.
For those with the same problem, check with your cable company about failure of the equipment transmitting from main line into your home. When equipment fails, it actually puts out TOO much signal, rather than a decreased amount; so, when you call and report an outage, they'll of course say "we show that it's working." But too much signal overwhelms your equipment and you lose access. It was happening mostly late at night and in the morning due to reduced numbers of people using the line, the people are sort of a "load balancer." (At least that is my understanding of all the tech talk used to explain it to me.) The third technician came out to my home and used a gauge to measure the strength of the signal; he said it was "screaming." Once they replaced the hardware, all has been well (knock on wood).
The third technician also said my Netgear router was "awesome." So, I rescind my earlier opinion of the Nighthawk, since the problem wasn't associated with it and I received confirmation of its good performance. But, I do stand by my opinion on the Genie. It is still clunky and often locks up, either used on the web or via the desktop.
Hope this helps.
Tonight, all attempts to reconnect with a good signal failed, so I used a paperclip to set the router back to the factory default. I also reinstalled the latest firmware, just in case there was a file corruption. Although I am now connected without problems (so far), I notice that the 5.0GHz signal is not being detected by my laptop (Windows 7), even though my phone sees it there. This wasn't an issue with the old firmware.
I've downloaded the original firmware (v1.0.0.96_1.0.15) and may install this, if the connection problems occur again overnight.
To be honest, I am quite frustrated that a router I spent $200 on has so many issues. Also, the "Genie" interface is quite clunky, often disconnecting in the middle of an update. This router has until the end of the week to function correctly, or else it is going back to Amazon - and I'll never patronize the Netgear brand again.
