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R7000 signal, no internet access
Hello For the last five years this model has served me well. Recently it has started to give me some grief and I have been unable to find what the issue is. I am not the most educated on routers, mo...
Repeat question from previous post:
What is the temperature environment in the attic where the R7000 is located?
The image you posted does not provide sufficient detail to determine the brand name and model number of your modem. Yes, please write it down and type it into your reply.
The image does show me the device has multiple Ethernet output ports. This indicates the device is a combination modem and Wi-Fi router. When you connect your R7000 downstream from your ISP device, the router function in the R7000 is fighting the router in the ISP device for control of your local network. Your symptoms are a classic indication of a double NAT configuration. Why is that bad you say?
See here: https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad
Based on your original post, I concluded you are trying to connect to Wi-Fi from your ISP modem as well as your R7000. They are physically located some distance apart. Please confirm this conclusion.
If yes, to resolve you double NAT situation, you will need to configure your R7000 as a Wi-Fi access point (WAP).
Click on the Support section at the top of this page, feed in your model number (R7000), go to the documentation section and download the user manual.
In the user manual, go to page 83 for detailed instructions on setting your router up as a WAP.
Some general practices when setting up a WAP, name your Wi-Fi SSID's something different from the Wi-Fi being broadcast by your ISP modem. Connect a computer to your WAP and determine the IP address of your WAP. You will use this to log back in to the user interface to make changes.
Some reference documents to review.
https://kb.netgear.com/000064389/How-do-I-find-the-IP-address-of-my-NETGEAR-wireless-access-point
It would be helpful to identify the ISP modem by brand name and model number.
What is the temperature environment in the attic where the R7000 is located?
I note the firmware on your R7000 is several versions out of date. To check, go to the Support section at the top of this page, put in your model number, and look at what firmware is available to download for manual update.
ISP is Proximus, Modem is "Internet Box - Sagemcom" This is not mine, but its the same model. The one on the left.
Thought it may be easier than write it all out. Hope this helps to give more information. The modem in picture is one they used for news article so no wories about exposed information.
I am going to look into the update of the firmware. I thought it was latest available update but I guess i missed that.
Thanks! I will keep you posted!
Repeat question from previous post:
What is the temperature environment in the attic where the R7000 is located?
The image you posted does not provide sufficient detail to determine the brand name and model number of your modem. Yes, please write it down and type it into your reply.
The image does show me the device has multiple Ethernet output ports. This indicates the device is a combination modem and Wi-Fi router. When you connect your R7000 downstream from your ISP device, the router function in the R7000 is fighting the router in the ISP device for control of your local network. Your symptoms are a classic indication of a double NAT configuration. Why is that bad you say?
See here: https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad
Based on your original post, I concluded you are trying to connect to Wi-Fi from your ISP modem as well as your R7000. They are physically located some distance apart. Please confirm this conclusion.
If yes, to resolve you double NAT situation, you will need to configure your R7000 as a Wi-Fi access point (WAP).
Click on the Support section at the top of this page, feed in your model number (R7000), go to the documentation section and download the user manual.
In the user manual, go to page 83 for detailed instructions on setting your router up as a WAP.
Some general practices when setting up a WAP, name your Wi-Fi SSID's something different from the Wi-Fi being broadcast by your ISP modem. Connect a computer to your WAP and determine the IP address of your WAP. You will use this to log back in to the user interface to make changes.
Some reference documents to review.
https://kb.netgear.com/000064389/How-do-I-find-the-IP-address-of-my-NETGEAR-wireless-access-point
firmware updated to V1.0.11.216_10.2.122
The average temperature here in attic is between 15-25°C.The ISP modem ethernet connections are outlets connected to each of them. Bedroom, attic, living room.In the attic the R7000 is connected through such ethernet outlet which provides my pc with a ethernet & wifi on this floor. As a direct ethernet connection to the outlet does not work. Everyone on the downstairs floor pull wifi, internet and TV from the ISP modem. The only way to have internet on both levels. The wifi from the R7000 is only used by my phone. It is otherwise unused really. This said if I put it in Bridge mode or AP mode nobody will have internet access downstairs.
Will share details of the ISP modem if I can swiftly. Currently on another location.
RyuMisukiri wrote:firmware updated to V1.0.11.216_10.2.122
The average temperature here in attic is between 15-25°C.The ISP modem ethernet connections are outlets connected to each of them. Bedroom, attic, living room.In the attic the R7000 is connected through such ethernet outlet which provides my pc with a ethernet & wifi on this floor. As a direct ethernet connection to the outlet does not work. Everyone on the downstairs floor pull wifi, internet and TV from the ISP modem. The only way to have internet on both levels. The wifi from the R7000 is only used by my phone. It is otherwise unused really. This said if I put it in Bridge mode or AP mode nobody will have internet access downstairs.
Will share details of the ISP modem if I can swiftly. Currently on another location.
With your R7000 configured in WAP mode and connected downstream of your ISP modem/router, it should have no impact on availability of internet from your ISP modem. This applies to both Wi-Fi and Ethernet. The R7000 simply becomes a device connected to your ISP modem via Ethernet. The ISP modem/router provides routing functions for your network.
The firmware updated and the double NAT removal fixed it. Just brilliant. Thank you so much!
Glad you got it working!
You might want to save off a backup configuration file from the R7000 for future use in case of an issue.