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R7000 software upgrade kills HP Officejet 8100 wifi print connection
My R7000 router and my HP wifi printer have been working great together since 2014. I upgraded my router's firmware. Didn't have a print job for about a week. Went I sent something to the printer it ...
A couple of things here...
- Are you on Windows 10 and did you get an update for it since the last time you printed?
- Do you get ANY error messages and if so what were they?
- Do you see the printer connected on the Router?
- I'm assuming the printer has a screen and a Network Option, what does that show, IP Address, connected or not?
- Had you tried using the HP tools, such as the HP Print and Scan Doctor? What happens when you do?
- I assume you meant the USB cable connected to the R7000 USB port? Does it show on the USB tab?
- Can you try connecting to a USB port on a PC and see if the printer work?
- Did you RESET the router after installing the last firmware?
- Have you tried re-installing the older firmware to test and see if the printer works there?
> [...] my HP wifi printer [...]
Not a very detailed description of anything.
> [...] I remembered the firmware upgrade and wondered if that had
> anything to do with this?
If you want to find out, then you should be able to load older
firmware. Visit http://netgear.com/support , put in your model number,
and look for Downloads. Under Firmware and Software Downloads, look for
"View Previous Versions". Find the kit(s). Download the kit you want.
Read the "Release Notes" file for instructions.
> I tried a reinstall of the printer using the usb cable and it still
> can't find the printer.
Does that sound to you like a router problem? Did you remove the old
printer first?
> Does this sound like it's related to the firmware upgrade, or is this
> how wifi printers die?
Could be either, or some other problem. I'd visit hp.com, check the
printer firmware, and get the printer manual, and try to re-install the
printer. Can you get it to connect to the router? Is there an LED
indicator on your (unspecified) printer to show that? Does it appear in
the router's Attached Devices report?