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Forum Discussion
junglesim
Jan 12, 2023Star
R7000. Some devices losing connection but not all
Hi, I apologise if this issued is covered elsewhere. On a daily basis, several of my home devices lose connection to the internet while still connected to My R7000 (firmware V1.0.11.136_10.2.120). S...
junglesim
Jan 12, 2023Star
Hi plemans. Thank you for your reply. It is connected to a bog standard cable modem from my ISP. Perhaps I am being naive but I discounted the modem as being the issue as it is a passthrough and I believe all the DNS activity happens in the router.
plemans
Jan 12, 2023Guru - Experienced User
No idea what model a "bog standard modem" is but they can be important. Some bridge modes are poorly implemented or not even a proper bridge mode at all.
Its why sometimes we'll recommend leaving a ISP supplied modem/router in router mode, disable its wifi, and then either put the netgears IP address into its DMZ or run the netgear in access point mode.
- junglesimJan 12, 2023Star
It's a Virgin Media Super Hub 2 that I have had for an age (I doubt this would mean much too you so I omitted it). I will certainly give what you say a whirl, thanks. I am a tad sceptical that it'll work as I've had the modem in modem-mode connected to my R7000 for years and it worked flawlessly.
- plemansJan 12, 2023Guru - Experienced User
Ahh the virgin hubs.
It wouldn't be the first time I've seen one of those updated poorly and fubar everything.
Give it a shot, maybe it'll work.
If not, how many devices do you have the the R7000?
its getting a little older of a device having been released in 2013.
- junglesimJan 12, 2023StarThanks plemans. I have a newer virgin modem (again that I have had for ages, but I have never bothered using). Do you think it might be a hardware issue with the router and thus time for me to get a new one?