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Forum Discussion
junglesim
Jan 12, 2023Star
R7000. Some devices losing connection but not all
Hi, I apologise if this issued is covered elsewhere. On a daily basis, several of my home devices lose connection to the internet while still connected to My R7000 (firmware V1.0.11.136_10.2.120). S...
plemans
Jan 12, 2023Guru - Experienced User
Ahh the virgin hubs.
It wouldn't be the first time I've seen one of those updated poorly and fubar everything.
Give it a shot, maybe it'll work.
If not, how many devices do you have the the R7000?
its getting a little older of a device having been released in 2013.
junglesim
Jan 12, 2023Star
Thanks plemans. I have a newer virgin modem (again that I have had for ages, but I have never bothered using). Do you think it might be a hardware issue with the router and thus time for me to get a new one?
- plemansJan 12, 2023Guru - Experienced User
Tough to know this early.
And the R7000 was a pretty solid device. Usually if there's issues, a reinstall of firmware and factory reset can fix many corruption issues.
But its always a possibility.
But I'd try messing with the modem first and see where it gets you.
Did you say how many devices you had connected?
- junglesimJan 12, 2023StarThere are usually 10-15 devices connected. My feeling is that the DNS gets confused somehow when new devices connect. It is also strange that the behaviour I experience seems to happen a bit overnight.