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Forum Discussion
MBG0707
Mar 03, 2018Aspirant
R7000 stuttering internet connection, keeps disconnnecting
I've had the Nighthawk r7000 router for three months without any issue for recalling. The past couple weeks however, my connection has been hiccuping. I mean that the router will stop connection of a...
- Mar 11, 2018Looked into the Intel Puma chipset ordeal and what I saw suggested that the problem I’m experiencing is comparable to what occurs in affected modems. So I bought a new one, it’s been a week and no problems.
Thank you for everyone’s help!
MBG0707
Mar 03, 2018Aspirant
The modem is an Arris TM1602.
As far as I know there is no built in router.
There are neighbors using WiFi, primarily on channels 11, 6, 1, and 153. Other channels being used by at least one other person are: 9, 136, 44, 36, 2, and 10.
I am currently using channels 4 and 149
As far as I know there is no built in router.
There are neighbors using WiFi, primarily on channels 11, 6, 1, and 153. Other channels being used by at least one other person are: 9, 136, 44, 36, 2, and 10.
I am currently using channels 4 and 149
FURRYe38
Mar 03, 2018Guru - Experienced User
You need to set 2.4Ghz to 1, 6 or 11 primary channel, not 4. 4 is an overlapping channel using in conjuction by the wirless radios. Main channels to use are 1, 6 or 11. 13 if your in a European reagion and the router has this extra channel. USA and Canada models will not.
FYI, your model modem maybe effected by Intels Puma chipset problems documented here:
http://badmodems.com/Forum/app.php/badmodems
Might change this out at some point.
Does the router have radio power put putting settings found under Advanced/Advanced Wireless settings? If so, you might set manual channel 11 first then power the power out put from high to medium and test, then try low. This will help lessen the interferenes with your nieghbors using those primary channels.
MBG0707wrote:
The modem is an Arris TM1602.
As far as I know there is no built in router.
There are neighbors using WiFi, primarily on channels 11, 6, 1, and 153. Other channels being used by at least one other person are: 9, 136, 44, 36, 2, and 10.
I am currently using channels 4 and 149
- MBG0707Mar 03, 2018Aspirant
Did not know that about the channels. I'll change it.
My modem is on the list, I will look into the chipset issue and see if the problems it is known for are related and replace it. Is there a suggested modem approved by Spectrum I should lean towards?The router does allow adjusting the radio power output, but I have to type out a numerical value, there isnt a High Med Low option. There is the Fragmentation length (236-2346) and the CTS/RTS Threshold (1-2347). Both are set currently at highest, 2346 and 2347 respectively. Should I enter the halfway values? Or maybe a bit above?
- MBG0707Mar 11, 2018AspirantLooked into the Intel Puma chipset ordeal and what I saw suggested that the problem I’m experiencing is comparable to what occurs in affected modems. So I bought a new one, it’s been a week and no problems.
Thank you for everyone’s help!