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Forum Discussion
R7000 suddenly not working with Ecobee
i have a R7000 Nighthawk for over 4 years and an Ecobee smart thermostat that has been connected for over 2 years and suddenly, it connects to router but it won't connect to ecobee server. Ecobee sup...
If it has been working with the R7000, something may have change at the ISP level or Eecobee level. Doesn't mean the NH router did something unless someone changed something on the router.
Had you been using Smart Parental controls or Armor?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Make contact with Ecobee regarding there product for help and information as well.