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Forum Discussion
R7000 suddenly not working with Ecobee
i have a R7000 Nighthawk for over 4 years and an Ecobee smart thermostat that has been connected for over 2 years and suddenly, it connects to router but it won't connect to ecobee server. Ecobee sup...
wwooten64 wrote:
called Netgear support and they stated the reason it won't connect is that security subscription expired and that i need to renew subscription for the 2.4 GH to work
That sounds like you called a number you found in a web search.
Google is happy to sell ad space to any crook that pays up. This is rarely anything to do with Netgear. Talk of paying for an additional service is a giveaway.
Netgear warns about these scams.
How do I identify an official NETGEAR website or social media account? - NETGEAR Support
Netgear support stated to me that all router companies are now doing this, is this a scam or is the way things work now?
Bilge.You are right to be suspicious.
Once you have bought the router there is no need to subscribe to anything to keep it on the road. There are various paid for services, but if you have never used them this isn't the reason for the problems you see.
Your R7000 predates all of those services. Netgear had to write new firmware to get them to work.
Just another user with time on their hands.