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Forum Discussion
Solved
R7000_UM.pdf
I have tried to download the router's newest user manual several times over several days and each time Adobe reports that the file is corrupted. I want the new user manual because my manual tells me...
Miles49, I am able to successfully download the User Manual for the Nighthawk AC1900 Smart WiFi Router (Model R7000) from here. The document is dated January, 2019 (186 pages). Perhaps you can try the download using a different PC?
P.S.: It is unclear how the router's built-in firmware update process would destroy the device.
I called NetGear Support directly and if I reached someone who wasn't qualified, it is not my fault but NetGear's. Anyway the Power LED was steady white but the computer could not communicate with the Router. We tried what you proposed to upload the firware, but the router would not respond. The other lights should that devices were attached, but the router would not respond to the other devices. Three or four hours of finageling and attempting other recovery methods more than likely exhausted the list of repairs. The IT services engineer with whom I was communicating also talked with several other engineers and technicians and all were stumped. The old router has been disposed by recycling. I no longer have possession. I still have tepidation concerning updating the firmware in this unit. After all, having to spend about $400 in three years to end up with one quality router is alittle more than my budget could take.
I just love the way you people work so hard to make the problem the users fault. I except that I may have screwed up the update somehow, but I called the Customer Service Number posted on Netgear.com and talked to one of your support engineers. On a hardwar failure, I always go to the manufacturer first even if it costs me.
Miles49 wrote:
....I called the Customer Service Number posted on Netgear.com and talked to one of your support engineers.
Strange. Netgear doesn't post any numbers that I have seen.
It would be nice to be able to pass them on.
Users usually have to go through a convoluted process that starts at MyNetgear.
Here is my Your Support Case #41552446
