NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

michintexas's avatar
michintexas
Aspirant
Jan 02, 2017
Solved

R7000 upgrade to V1.0.7.6 breaks smart devices

I upgraded my firmware to V1.0.7.6 on my R7000 and connections to all my smart devices were broken and I cannot re-set them. I have tried rebooting the router and that didn't work.  I then re-set my ...
Firmware
  • netwrks's avatar
    netwrks
    Jan 02, 2017

    Did you reset the router to factory default also?

netwrks's avatar
netwrks
Master
Jan 02, 2017

Did you reset the router to factory default also?

  • michintexas's avatar
    michintexas
    Aspirant
    Jan 02, 2017

    No, I didn't. That'll wipe my SSID and network keys, right? I'll give that a shot now...

    • netwrks's avatar
      netwrks
      Master
      Jan 02, 2017

      Yup, resets everything to factory default. You will ned to reconfig the roter from scratch..

      • michintexas's avatar
        michintexas
        Aspirant
        Jan 02, 2017

        yep, that did the trick - thanks! It seems odd that re-setting to factory is a required part of taking a firmware upgrade. Is that normal or a glitch?