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Forum Discussion
R7000 VPN not working on V1.0.11.136_10.2.120
I recently moved house and my work VPN would no longer let me connect while using my R7000. I tried changing a few settings such as disable port scan and DOS protection, disable IGMP proxying, and di...
GreerLG wrote:I recently moved house and my work VPN would no longer let me connect while using my R7000. I tried changing a few settings such as disable port scan and DOS protection, disable IGMP proxying, and disable SIP ALG which did not help. Eventually I attempted a factory reset and updated FW which resolved the issue, until today. Since then I have changed no other router settings, but the same problem has come back. Is this an issue with the firmware version I'm on? I'm not sure what would cause this issue to persist when I haven't actually made any changes
To be clear, I am using the R7000 in router mode with my ISP router as the modem. If I use my ISP router solely I can connect to the VPN just fine.
With the configuration above, you have put yourself into a double NAT situation. See here why that is bad:
https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad
The easiest solution is to configure your R7000 in AP mode.
Sorry I should've been clearer, my ISP router is operating solely as a modem.
What is the brand name and model number of your ISP modem/router?
Sometimes, putting a modem/router combination device into modem only mode can be complex.
Have you completely powered down your LAN devices and restarted them in sequence from the outside to the inside?
What are the specific error messages you get when you are unable to connect to the VPN?
Virgin Media Superhub 2ac, as far as I know it's also made by Netgear
I have tried every variation of LAN devices connected to the router, including all but the one in question. I have also tried running it with a static IP, as well as in a DMZ.
The only error message I get is saying that it can't connect to the Microsoft Exchange. Other than that it just presents as if it is connected without an internet connection.