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Forum Discussion

nxi's avatar
nxi
Aspirant
May 23, 2017
Solved

R7000 wifi dropping connection constantly

Firmware: V1.0.8.34_1.2.15 OS: Windows 10 x64 OS 2: Android N   WiFi 2.4ghz settings Region North America Channel Auto (9) Mode Up to 600 Mbps Wireless AP On Broadcast Name On Wi-Fi Protect...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jun 05, 2017

    Hi All,

     

    Reset the router to factory default and manually reconfigure it.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Jun 05, 2017

Hi All,

 

Reset the router to factory default and manually reconfigure it.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Jun 08, 2017

Hi All,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • ifishskis's avatar
    ifishskis
    Tutor
    Jun 22, 2017

    Last week I took my R7000 out of service because I (and especially my gamer kids) were getting sick of randomly losing the internet connection.  Would happen 3-4 times every day and last from 20 sec. to 1 minute, then "fix itself".  I would always update the firmware when a new one was releaded.  The new router that I leased from my ISP has worked flawlessly.  My ISP has noted ZERO connection problems with the line running to our house.

     

    So I get the restoring factory default process but can you further explain the manual setup procedure?  What specific "things" (DNS, IP address, etc.) will I have to do manually?  I'd like to be as prepared as possible should I deceide to go this way.

     

    It sucks having a $250 router (purchased 2 years ago) and it doesn't work reliably! 

     

    p.s. it worked fine up until a few months ago.  I blamed it on the modem but that wasn't the problem.