R7000 wifi drops

JamesGL

The FW you mention doesn't change anything

Anyway:

- after update TV to latest FW, it seems to work better, one data drop over a week, so it is not kicked off like it used to be

- Galaxy Note 4: still unusable, wifi data drop every few minutes, while connection is good, logs look as always, good. Reset phone didn't fix anything

- Other Android 7 and 8 devices are fine

I will try again longer the Note 4 on another wifi network before throwing the router through a windows :smileywink:

douggiese

not to be rude, but your issue has nothing to do with what is discussed here. It is recommended to open your own thread instead of jumping in distracting from main issue

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chopin70 wrote

 

douggiese

not to be rude, but your issue has nothing to do with what is discussed here. It is recommended to open your own thread instead of jumping in distracting from main issue

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Apologies, to chopin70.  I thought we were having similar issues and reporting my experimentation might be helpul to you.

The issue is same on 2.4 and 5 GHz as mentioned in other threads.

When browsing hangs, it can be resumed instantly by switching 2.4 / 5 GHz bands or turning wifi off/on.

Wifi Analyzer I have installed since a few months. I am alone on the 5 GHz band and only 2 very distant neighbour wifi networks on the 2.4 GHz

Both my 2.4 and 5 GHz bands are at -40 dbm strength, the neighbours 2.4 bands are at less than -90 dbm, so barely detectable

I tried your advise even if not convinced because the issue is also on 5 GHz band. I fixed band at channel 6, which is always empty. Still the data connection is dropped after a few minutes of browsing

I will try another wifi network in a few minutes and report back

I restored my provider cable modem to router mode and connected to its wifi. No issues at all using my Note 4 for +1h
Back to Netgear: drops data connection every few minutes

1. Actually, after I have updated the Samsung TV firmware, it fixed the issues on the TV partially: disconnections are really rare, once or twice a week while I couldn't watch a movie for a few minutes
2. My Galaxy S7 was fixed a few weeks ago after a Samsung update
3. My Note 4 is out of hope since it is no longer supported by Samsung (last update around nov-dec 2017)  and updating Play services doesn't fix the issue
4. Older Android devices I have (2 Android 5 tablets), have no issues since they no longer received updates since +1 year

So, issue seems, as was supposed through threads, caused by a change in Android firmware by november, but also a failure in Netgear. Update to android or router should fix it. But it seems it is a desperate hope with R7000, after so much months

Here's a bandaid that may allow you to continue using your Note 4.  Leave your ISP modem in router mode with wifi on for your Note 4.  Use your R7000 in AP mode for all of your other devices.  Set ISP modem and R7000 manually to different channels and use unique SSID's.  The downside is the R7000 loses some control features in AP mode, ie parental controls.

Sure I am aware of that possibility, however, I need R7000 router functions include VPN and parental control

Still wired why Netgear doesn't aknowledge and fix it. It is not the Chrome cast issue that is fixed by Play services update, and third party wifi routers are fine.

First Netgear router by the way. I am happy with NAS line and its support. But routers support is really bad

Yes, I did.

I flashed through Odin a whole new system partition of latest firmware

1 TV and 2 Android devices, and many threads here with same issue

So, clearly, it is related to Android, but could be fixed by Netgear... Maybe devices stuck to november/december updates are out of luck since Netgear doesn't seem aware of the issue