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Forum Discussion
R7000 Wifi not working/internet is
We gave the Nighthawk A7000. Been working fine for a year. Recently had a problem disconnecting from the modem. Spectrum was changing to DOCSIS3.1 and our router was 3.0. Thought this was the pro...
RIckinOrange wrote:
We gave the Nighthawk A7000. Been working fine for a year. Recently had a problem disconnecting from the modem.
Your subject says R7000 (a router) but the footer and text say A7000 (a USB wifi adapter). Two different animals. What are we talking about here?
Hard to tell from your message.Take this bit:
RIckinOrange wrote:
But Wifi is not broadcasting.
Sounds like a router.
RIckinOrange wrote:
Got a new router via spectrum 3.1 compatible. Modem is directly to router.
What hardware do you have?
What is this modem? Make and model?
is there a button on the router to turn on/off the wifi for that model? try that. Also if you think the wifi has died on it, and you're going to get another router I would play with that router and add dd-wrt firmware and see if that would make it come alive again.
Spent a very long conversation with customer support. We reset the unit twice to factory. The tech stated that since all the lights are white, it's not a hardware problem. How could it not be a hardware problem when the software was reset to factory and the firmware updated? To go further, it would require a more indepth tech support contract. Since it is past the 90 day warranty, this will cost $80 for a 3 month service agreement. We bought in January. So in 7 months, it will cost half the initial cost of the router to fix. This isn't right. We just want a quality product that the company will support. To date, VERY dissappointed. (FYI: we got rid of the Orbi system for this Nighthawk because the 5.0 in the Orbi could not be turned off to allow our 2.4 only devices to connect (Rooma, Wyze cams, weather station....)
I didn't see an answer to this question:
What is this modem? Make and model?It could be important.
- Hitron modem. En2251. Docsis 3.1. spectrum issued