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Forum Discussion
R7000 Wifi not working/internet is
We gave the Nighthawk A7000. Been working fine for a year. Recently had a problem disconnecting from the modem. Spectrum was changing to DOCSIS3.1 and our router was 3.0. Thought this was the pro...
is there a button on the router to turn on/off the wifi for that model? try that. Also if you think the wifi has died on it, and you're going to get another router I would play with that router and add dd-wrt firmware and see if that would make it come alive again.
Spent a very long conversation with customer support. We reset the unit twice to factory. The tech stated that since all the lights are white, it's not a hardware problem. How could it not be a hardware problem when the software was reset to factory and the firmware updated? To go further, it would require a more indepth tech support contract. Since it is past the 90 day warranty, this will cost $80 for a 3 month service agreement. We bought in January. So in 7 months, it will cost half the initial cost of the router to fix. This isn't right. We just want a quality product that the company will support. To date, VERY dissappointed. (FYI: we got rid of the Orbi system for this Nighthawk because the 5.0 in the Orbi could not be turned off to allow our 2.4 only devices to connect (Rooma, Wyze cams, weather station....)
I didn't see an answer to this question:
What is this modem? Make and model?It could be important.
- Hitron modem. En2251. Docsis 3.1. spectrum issued
Spent another frustrating conversation with support. Because the wifi lights are white, they claim it is a configuration issue, not a hardware problem. The desktop program shows the wifi is turned off. There are no settings in the program that haven't been found to turn them on. They said it is a network issue and will require a specialist to reconfigure it. Shouldn't it be programed so it configures when booted? IF the tech can fix it, it will cost $50. This for a $160 product that is only 7 months old (but according to the tech, the router is excellent and will last 10-15 years). We feel ripped off. They obviously are not interested in customer loyalty. This frustration will be conveyed to our various social media outlets so they can be warned of this trap.
