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FL2TN's avatar
FL2TN
Aspirant
Apr 06, 2017
Solved

R7000 won't connect to Brother MFC9840CDW printer

I have been unsuccessful connecting my Brother MFC9840CDW to the Netgear. It will show the router on the printer screen, I put in the password in but the printer will not connect to the router. The p...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    May 04, 2017

    Hi FL2TN,


    1. What is the firmware version of the router?

    2. Try changing the security option of your 2.4Ghz from AES to TKIP.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
May 04, 2017

Hi FL2TN,


1. What is the firmware version of the router?

2. Try changing the security option of your 2.4Ghz from AES to TKIP.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    May 09, 2017

    Hi FL2TN,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.