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Forum Discussion

rldourlain's avatar
rldourlain
Aspirant
Nov 12, 2021

R7000

WHen I go to my Nighthawk App and look at the Device MAnager, it only shows one connected which appears to be the router it self, based on the IP. It used show 13 connections. I do have service wit...
plemans's avatar
plemans
Guru - Experienced User
Nov 12, 2021

What firmware version are you on?

What modem/gateway is it connected to? 

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 12, 2021

    have you tried installing the latest 1.0.11.128 firmware, then doing a factory reset/reinstall?

    • rldourlain's avatar
      rldourlain
      Aspirant
      Nov 12, 2021

      when I search for Firmware in the app, the one you mention is not available, just the one I have.

       

      How do I do the  factory reset?