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Forum Discussion
Frog-leggs
Nov 28, 2021Follower
R7000
Moved. Have ATT unable to connect
2 Replies
- FURRYe38Guru - Experienced User
Doesn't say much.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Built in router here? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/24104/How-do-I-change-my-Nighthawk-router-to-AP-mode-after-I-ve-already-run-setup
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-ModeHas a power off for 1 minute then back ON with the ISP modem and then the router?
- michaelkenwardGuru - Experienced User
Frog-leggs wrote:
Moved. Have ATT unable to connectPlugged router in? Turned on?
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Begin with the Quick Start/Installation Guide.