NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R7000
Should be easy. I was sent a new Internet modem by my ISP. Since then, I can't log in to my 50 network. when I type in 192.168.1.x in my browser, I get the ISP home page. How do I access my route...
Is the R7000 in router or AP mode?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Set up R7000 as router.
Optimum communications - Ubee modem. Model # UBC 1322
Seems like that modem has a router built in on it already:
This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.What happens when you disconnect the NG router from the ISP modem temporarily? Can you log in to the NG router then?
Thanks for the help. My ISP says there is no way to disable the 'router part' of the modem. I have to trade in for a modem with no router capabilities. I find that questionable. A router with no way to change settings?
Nonetheless, thanks for the help. Guess I'll trade it in
Try option #2 then...