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Forum Discussion
R7000
Firmware Version V1.0.11.136_10.2.120 Windows 11 pro Router shows not connected when the connection is good
Did the picture of the modem model not post?
JASIV wrote:
Did the picture of the modem model not post?
Yes, it's there as attachment to the post. Reason my fellow co-community-members are asking is to ensure it's a pure modem, and not a modem-router combo.
Either way, it's not the cause for your R7000 (while having full Internet access from what I understand) does falsely show the Internet connection as offline.
schumaku wrote:
JASIV wrote:
Did the picture of the modem model not post?Yes, it's there as attachment to the post. Reason my fellow co-community-members are asking is to ensure it's a pure modem, and not a modem-router combo.
Either way, it's not the cause for your R7000 (while having full Internet access from what I understand) does falsely show the Internet connection as offline.
At one stage, I saw a similar warning with a router attached to a modem/router that had negotiated a connection that avoided the usual problems.
An answer that requires people to faff around with attachments is a pain, especially when it a bad photo of an image in less than helpful orientation. All it needs it to add a few words to the text of a message, especially when you are asking for help.
It takes no time at all to write Hitron EN2251.
I posted a photo to be sure all the info on the modem was as much sas possible. Sorry it was a "pain" to open a photo. Hopefully someone has similar experience and has a solution.
Id factory reset and setup from scratch using a wired PC and web browser.
A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router < This is preferred.Yes your Hitron modem seen in the picture is a modem only. Great picture to prove that. Very helpful.
JASIV wrote:
I posted a photo to be sure all the info on the modem was as much sas possible. Sorry it was a "pain" to open a photo. Hopefully someone has similar experience and has a solution.
