NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R7000
My router was reset and now I have no internet or access. This is hour 14 I’m working on it with no solution. Someone I spent over an hour saying they were NG and taking credit card for $120 was usele...
Pcahill1047 wrote:
Someone I spent over an hour saying they were NG and taking credit card for $120 was useless.
$120 is not a number I recognise for Netgear's paid support.
NETGEAR ProSupport for Home | NETGEAR
Let me guess, you called a number that came up in a Google search. (Google is happy to sell ad space to any crook that pays up.) This is rarely anything to do with Netgear.
Netgear warns about these scams.
How do I identify an official NETGEAR website or social media account? - NETGEAR Support
If you have problems getting something to work, and you are within the 90 days for free support, contact Netgear through the official channels:
Contact Us | Support | NETGEAR
First you have to register your device to confirm that it is eligible for free support.
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
After 90 days, there is also the paid-for channel (see above).
Or you can try to sort out problems here. It costs nothing.
Many issues are pretty straightforward. A search in this community may throw up something helpful.