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Ronsfour's avatar
Ronsfour
Aspirant
Jul 29, 2024
Solved

R7000

I picked up my router to see the model number and now it's not working. I've tried to unplug and plug it back in and no luck. I hit the factory reset and no luck. I noticed the is a locked light on th...
  • FURRYe38's avatar
    Jul 29, 2024

    Is the Power and internet LED ON? 
    What colors are the power and Internet LED? 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers. Unplug the router from the wall outlet for 1 minute then plug back in.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Press the reset button for 15 seconds then release.