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Forum Discussion
mzoomers
Dec 14, 2018Follower
R7000P - 5Ghz channel broken - support not answering
Unfortunately, the 5Ghz channel of my R7000P is not working. I've tried everything to get it to work, from changing WiFi configuration to installing different firmware versions, but without luck.
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- Dec 20, 2018
Hello mzoomers
I have escalated your case for someone to contact you about the issue.
DarrenM
Nomad1600
Dec 30, 2018Aspirant
Was this ever solved? I have the R7000P and lost 5Ghz after installing the latest firmware (v1.3.1.44_10.1.23). I was able to get 5ghz back after reinstalling the previous firmware version. I'd be interested if yours was a firmware or hardware issue.
mexscrabbler
Dec 30, 2018Initiate
Not in my case. I reinstalled the previous version and it didn't solve the problem. In the end I decided to revert to the latest version and live with only having the 2.4 Ghz setting.
However, I would really like to hear from Netgear about this!
- DarrenMJan 03, 2019Sr. NETGEAR Moderator
anyone having this issue can you Pm me your serial number of the router so we can look deeper into this issue.
Thanks
DarrenM