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Forum Discussion

fire888's avatar
fire888
Guide
Jul 16, 2021

R7000P - network disconnected

Hi,   about a month ago, my router R7000P was giving me weird symtomps. Whenever my laptop connected to 5G, it would make ALL my other devices that connect to 5G disconnected (or maybe I should say...
plemans's avatar
plemans
Guru - Experienced User
Jul 17, 2021

try installing version 1.3.0.20 of the firmware. then do the factory reset and install. Don't install from a backup configuration. 

And then disable auto-updates. 

This version was the version before netgear armor. I've seen some instances of r7000ps that struggled with armor.

That's where I'd start

  • fire888's avatar
    fire888
    Guide
    Jul 17, 2021
    If it's about the armor, I have disabled it since after reset.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Jul 17, 2021

      disabling armor doesn't remove it from the firmware. Armor is built into the firmware on the newer versions of firmware. Its why I recommend downgrading to the versions prior

      • fire888's avatar
        fire888
        Guide
        Jul 20, 2021

        I have tried it in these few day, and nope, downgrading the firmware didnt help either