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Forum Discussion
R7000P - network disconnected
Hi, about a month ago, my router R7000P was giving me weird symtomps. Whenever my laptop connected to 5G, it would make ALL my other devices that connect to 5G disconnected (or maybe I should say...
If it's about the armor, I have disabled it since after reset.
disabling armor doesn't remove it from the firmware. Armor is built into the firmware on the newer versions of firmware. Its why I recommend downgrading to the versions prior
I have tried it in these few day, and nope, downgrading the firmware didnt help either
oh yeah, finally I can catch on what it was doing when all network down.
I attached the video here.
I suspected it was restarting itself ? because like I said, when it finally connected again, and I checked the logs, the logs always cleared out and starting from the time when it connected again
edited : cannot attached a video here
so I'll just attached the screenshot from the video.
on the screenshot only 4 lights on (orange on left and right and 2 whites on the middle)
after a few secs, there would only 2 lights on (orange on the left and 1 white on the right - couldnt post it here as only 1 picture allowed), before finally a few secs more, some of other lights would start to light on one by one until all the lights turn on again.
After the downgrade, you did a factory reset and new install? (didn't use a backup configuration?)
have you tried a different power supply? it needs to have the exact same polarity and voltage but can have higher amperage.
sorry. it was very busy days as I sent the router back, and have to use my old router back, setting all over again, work, etc.
back to ur question
yes to all
downgrade, reset, and setting all over again (without backup, because I worried the backup would contain the firmware)
I tried to use stabilizer to be sure, and I put the fan to make sure it wouldnt overheat too.
all for nothing.
Now I sent it back as it's still in warranty, and netgear here in my country still checking it. but got cut of weekend. I hope on monday they can decide it soon and let me have the replacement.
