NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JimRessler's avatar
Oct 11, 2021
Solved

R7000P 5gHz drops out, comes back

My New Netgear 7000P WIFI router randomly quits transmitting the 5gHz signal.  I've tried factory resets, various firmare from 1.3.2.124 up to 1.3.3.142 Hot Fix, with factory resets and no success. I've been using a third party app and it clearly shows that 5gHz is not transmitting. Any chance this is just the 5gHz radio chip overheating as it's listed at 0.762 watts, a lot of energy without a heat sink and fan. It seemed more stable when I had it on some wood blocks it improve cooling., I took them out when I seemed to be OK, now the issue is back. 

  • Blowing a fan on it was the trick.  I might by a small USB fan to place under it powered by the front panel USB jack.  I'm planning to go back to most recent firmware, 1.3.3.142 since I subscribe to NetArmor security on the hub. 

8 Replies

  • Well, I might have answered my own question.  I put a fan on it and when the unit cooled down, WIFI 5gHz reappeared linking at 975 Mbps to and A7000 Netgear USB WIFI adapter.   The case temp was 90F on top and 102F on the bottom sitting on it's own feet. After 20 minutes with a fan, it was 72 and 5GHz wifi was running great.

     

    I'm calling this a poor design by Netgear by not getting enough cooling flow. Myabe no heat sink on the 5gHz transmitter chip as well.  We all deserve better from Netgear.

  • plemans's avatar
    plemans
    Guru - Experienced User

    A couple things you could try. 

    1. try version 1.3.0.20 of the firmware. install that, do a factory reset, and then reinstall and disable auto-updates. The newer version have netgear armor and even if you don't use it, it puts an additional burden on the device. 

    2. try a laptop cooler or small fan to see if it is indeed a cooling issue

    3. check the power supply. I've seen power supplies that are going bad cause instabilities. 

    • JimRessler's avatar
      JimRessler
      Guide

      Blowing a fan on it was the trick.  I might by a small USB fan to place under it powered by the front panel USB jack.  I'm planning to go back to most recent firmware, 1.3.3.142 since I subscribe to NetArmor security on the hub. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        Hope it stays stable for you!