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Forum Discussion
R7000P crashes constantly, in spite of latest firmware, factory resets.
I have an R7000P which constantly crashes/reboots with Netgear Armor installed. I also have an R7000 connected as an AP (which I have since kept off to isolate problems). The R7000P will shut off sud...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What all do you have connected to the router?
Is Armor, Circle, or Traffic Meter enabled?
Has a factory reset and setup from scratch been performed since last update?
Try enabling IPv6.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Current firmware: V1.3.3.148_10.1.82 on the R7000P. ISP is Rogers using Arris TG4482 home gateway. Armor is enabled, Circle is disabled (though I have a stand-alone Circle device attached via cable to NG). Traffic meter not enabled. Yes, factory-reset done post-firmware update. IPV6 enabled by default on the gateway (in bridge mode); on NG, IPV6 currently disabled, since last time it was enabled (in auto mode) everything went down. I also used a WiFi analyzer to check my the channels my neighbours were using, and switched my channels on both 2.4 and 5 to avoid conflicts--to no effect. I've even tried swapping out different network cables as well. In order to not disturb mission-critical internet access for family's work, we're using a network cable on one of the pass-through ports on the gateway (completely bypassing Netgear equipment) with seemingly no problems. There is an open-ticket which is no longer being responded to.
CanadianGuy wrote:
Current firmware: V1.3.3.148_10.1.82 on the R7000P. ISP is Rogers using Arris TG4482 home gateway. <This is a modem router combo unit. Be fully sure it's fully bridged and not in router/gateway mode.
Armor is enabled, <Disable Armor using the NH app. After the app reports it disabled. Power OFF the router for 30 seconds when back on. (When you get time and nothing mission critical is happening.)
Circle is disabled (though I have a stand-alone Circle device attached via cable to NG). <I would disable this device temporarily as well. Seen Circle features cause problems before.
Traffic meter not enabled. Yes, factory-reset done post-firmware update. IPV6 enabled by default on the gateway (in bridge mode);
Are you sure that the modem is in bridge mode? IPv6 would not really be enabled on the modem while in bridge mode, rather if the modem was fully bridged, IPv6 services would just pass thru to the R7000P router.
on NG, IPV6 currently disabled, since last time it was enabled (in auto mode) everything went down. I also used a WiFi analyzer to check my the channels my neighbours were using, and switched my channels on both 2.4 and 5 to avoid conflicts--to no effect. I've even tried swapping out different network cables as well. In order to not disturb mission-critical internet access for family's work, we're using a network cable on one of the pass-through ports on the gateway (completely bypassing Netgear equipment) with seemingly no problems. What CAT# LAN cable are you using between the modem and router? CAT6 UTP is recommended.
There is an open-ticket which is no longer being responded to.
Thanks for responding...I left it for a little while to try a change in the configuration. I had been running an additional R7000 as an AP (in AP mode), but turned it off to isolate about a month ago. I've also tried turning off the Circle 1st Gen, but same probs.
Definitely sure modem is in bridge mode (also clarified by phone with my ISP), and the admin panel on the modem shows IPV6 address range. On the NG UI panel, IPV6 was set to 'disabled', but I set it to 'auto-detect' as opposed to 'auto-config' (which it also had been set to with no luck), and the crashing doesn't seem to have happened in last couple of days. However, I did notice now from the event log on the modem after doing this the following error:
DHCPv6[13269]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/26 14:53:52 Critical
DHCPv6[13269]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/26 14:53:52 Critical
DHCPv6[13269]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/26 14:53:52 Critical
DHCPv6[13269]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 2022/5/26 14:53:52 CriticalOption 24/82 errors seem to be linked to IPV6, and occurred after changing the IPV6 config setting on the R7000P. Is there some kind of 'backwards' effect the NG is having on the modem?
Again, thanks for taking the time to respond. I'm still using the 'pass-through' RJ45 port on the modem for my wife's work computer (down-time hugely affecting her work) and just relying on her enterprise endpoint protection.
Best,
Chris