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Forum Discussion
R7000P Dropping internet - new for 2021
R7000P has been solid for over three years. Twice in last two weeks the internet has dropped. Once I still had access to my LAN, the second time I did not. In neither case did router lights indicate ...
You have the R7000P?
What firmware is on it?
What modem/gateway is it connecte to?
What have you done to try to fix it?
Does everything drop when it goes down? (wired, 2.4ghz/5ghz)
What fixes it when it drops?
R7000P model AC2300
Firmware: V1.3.1.64_10.1.36 (latest available, been running for months)
Connected to FIOS modem, as it has been continuously since September 2020
What have I done to try to fix? Checked modem, router power supplies. No error lights on either. So far, all I have been able to do is reboot router. That "fixes" it. But after months of flawless performance (and years if you count pre-fios when it was connected to a cable modem) it has failed twice in a week.
The first time, we lost only internet while LAN wired and wireless both frequencies continued to operate. Today we lost everything, local and internet.
I hope that answers all your questions. Any suggestions would be most welcome. The router is just over two years old.
You could try a factory reset and reinstall. maybe something in the fimrware settings is corrupt.
You could also try reinstalling the firmware. If something in the firmware is corrupt, reinstalling the firmware can overwrite it.
Seems unlikely the firmware installation is corrupt because it has been operating correctly for so long. If it happens again, I'll go the factory reset route. Thank you for your help and advice. Problems with no identifiable cause are always unnerving.