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Forum Discussion

RuP's avatar
RuP
Initiate
Oct 03, 2017
Solved

R7000P drops internet connections

Hi,   We purchased a new R7000P a couple of weeks ago as a replacement for our old R6220 router and are now experiencing random internet/wan connection drop outs.   As a reference the 6220 never ...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Oct 10, 2017

    Hi RuP,

     

    If you connect the old router, will you still get stable connection?

    Connect the computer directly to the modem and check if the connection is stable.

    If still the same, reset the router and reconfigure.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 27, 2017

Hi Shankarvs,

 

What is the firmware version of the router?

What other firmwares you have tried?

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 30, 2017

Hi Shankarvs,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.